Job Description: Customer Support Executive
Company Name: Dialback Private Limited
Location: Bangalore
Overview: We are seeking a dedicated and experienced Customer Support Executive to join our team at Dialback Private Limited. The ideal candidate should possess strong communication skills, customer-centric attitude, and the ability to resolve customer issues promptly and efficiently.
Responsibilities: 1. Handle customer complaints, provide appropriate solutions, and offer alternatives within specified time limits. 2. Manage both inbound and outbound customer interactions effectively. 3. Address customer concerns through email and chat platforms, ensuring timely responses and resolutions. 4. Demonstrate excellent communication skills to effectively interact with customers and internal teams. 5. Language proficiency in Hindi, English, and proficiency in one local language is preferred. 6. Education qualification of 12th grade or above. 7. Mini…